Return Policy – New Equipment

Most new equipment may be returned within 30 days of delivery, provided that:

• The item is unused, uninstalled, and in its original packaging.
• A Return Merchandise Authorization (RMA) is obtained from HTX Restaurant Equipment before returning the item.
• The customer is responsible for all return freight costs.
• A 20% restocking fee will apply.
• Original shipping and freight charges are non-refundable.
• Freight equipment must be securely repackaged and returned in its original condition.
• Unauthorized returns will be refused.

Non-Returnable Items

The following items cannot be returned:

• Equipment that has been installed, connected, used, modified, or damaged
• Custom-built or special-order equipment
• Non-stock parts
• Items that are not in their original packaging
• Clearance or as-is merchandise

Freight Damage and Shortages

Freight damage or shortages are handled through a freight carrier claim and are not considered a standard return.

The customer must inspect the equipment before signing the delivery receipt. Any visible damage or shortage must be clearly noted on the Bill of Lading before accepting the shipment. The customer may refuse delivery when the equipment has significant visible damage.

Any freight damage or shortage must be reported to HTX Restaurant Equipment within 24 hours of delivery.