Shipping Policy

Last Updated: August 12, 2025

At HTX Restaurant Equipment, we strive to ensure your order arrives safely and on time. Please review the following shipping terms before placing your order.

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1. Shipping Methods & Delivery Areas

• We offer freight shipping throughout the continental United States.

• Free freight shipping is available only on certain brands and applies only to commercial addresses with a loading dock or forklift.

• Liftgate service is available for an additional $70 fee.

• Residential deliveries incur additional fees and must be arranged prior to shipment.

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2. Order Processing

• Orders are processed once full payment has been received and cleared.

• Processing times vary depending on product availability, lead times, and manufacturer location.

• Tracking information will be provided once the order ships.

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3. Freight Inspection Requirement

• You must inspect your shipment for visible and concealed damage before signing the delivery receipt.

• If any damage or shortage is found, note it clearly on the delivery receipt and contact us immediately.

• Failure to document damage at the time of delivery may result in denial of a freight claim.

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4. Risk of Loss

• All shipments are FOB (Free On Board) origin — risk of loss transfers to the customer when the order is delivered to the carrier.

• HTX Restaurant Equipment is not responsible for delays caused by freight carriers, weather conditions, or other circumstances beyond our control.

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5. Inside Delivery & White Glove Service

• Inside delivery and white glove service are not included in the price.

• Neither HTX Restaurant Equipment nor the freight carrier is responsible for arranging these services unless pre-approved.

• Always contact us for a quote before ordering if you require inside delivery, white glove service, or other special handling.

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6. Special Shipping Requests

• Any special delivery requirements (appointment scheduling, limited access locations, school/hospital/military base deliveries, etc.) must be arranged prior to shipment and may incur additional fees.

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7. Contact Information

For questions regarding shipping, please contact:

HTX Restaurant Equipment
📍 18045 W. Little York Rd, Suite 1, Katy, TX 77449
📞 Phone: 281-954-3307
📧 Email: accounts@htxrestaurantequipment.com
🌐 www.htxrestaurantequipment.com